Happy Holidays!

It has been a great year here at The Office of Experience, and we hope it has been a great one for you as well. We are incredibly proud of our team,and we want to recognize some of the amazing things we have achieved over the past year.

Here are a few proud moments from 2023:

• OX’s Co-CEOs, Carlos Manalo and Stratton Cherouny were featured on The Agile Brand Podcast, hosted by Greg Khilstrom. They discussed how B2C expectations influence the ever-evolving world of B2B ecommerce. Their wide-ranging conversation covered operational challenges, best practices, and the role of AI in advancing companies’ ecommerce goals. Listen to the podcast here.
• This year, we participated in several tradeshows and industry events where we achieved remarkable success. A highlight was hosting B2B Ecomm Bingo, an engaging roundtable activity intended to help attendees evaluate the maturity of their ecommerce strategies.
• We proudly wrapped up 196 projects in 2023. Our work covered a range of areas from customer experience to marketing strategies and enhanced technology experiences. Our holistic approach to client challenges helped us deliver results that strengthened their relationships, elevated their reputations, and improved their bottom lines.

Better ByAt OX, we believe better experiences mean better business. Our blog, Better By, explores how the world around us is made better by thoughtful experience design, technology, and customer experience. Here are a few pieces from our published articles of 2023.

• Bring on the Robots: A Look at the Role AI Can Play in B2B Ecommerce2023 has been the year of artificial intelligence. It’s evolving at a rapid pace and probably won’t be going away anytime soon. The question is: what role will AI play in the future of B2B ecommerce? Take a look at the waysAI can be used as a tool to help improve B2B ecommerce experiences and revolutionize your business operations.
• Platform Selection: How to Meet Your Ecommerce Needs with the Right TechnologyChoosing the right digital platform is a complex decision and can greatly influence your organization’s journey. With so many platforms to pick from, how can you be sure you’re making the right choice? We share some key considerations from feature prioritization to valuing implementation partners.
• 10 Ways to Level Up Your Ecommerce Practice, Part 1 & Part 2Boosting your ecommerce game doesn’t have to drain your wallet. There are many ways to make significant strides by focusing on making strategic and insightful changes, especially ones centered around elevating customer experience and engagement.

From all of us here at OX, we wish you a happy and safe holiday season and a fantastic start to 2024. We’re looking forward to connecting with you in the new year!